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Our customers includes large enterprises, mid-sized & small businesses, professionals and non-profit organizations.
We believe in taking ownership for your project and make sure the VA you hire is trained and tracked for quality to give you value for your money. All our VA’s are employees of the organization and undergo regular competency development trainings.
Established in 2005, Brickwork is a global remote business support services organization with over two decades of experience, serving more than 15k+ customers across 60+ industries and 170+ countries. We specialize in providing comprehensive remote support services across all key business functions, including Finance and Accounting, Human Resources, Compliance and Legal Support, Sales and Marketing, Supply Chain Management, Design and Creative Services, Application Development and IT Support, and General Administration. With a strong focus on quality, innovation, and efficiency, Brickwork India enables organizations worldwide to streamline operations, optimize costs, and focus on their core strategic objectives.
Brickwork complies with and will continue to comply with all applicable laws relating to the provision of the services with consideration of privacy and security of personal data including ISO 27001:2022 and General Data Protection Regulation (GDPR). Please read about how Brickwork collects and uses Customers' personal information at https://www.brickworkindia.com/privacy-policy.
"We have implemented Zero Tolerance policy and also have a formal risk assessment program. Risk analysis is conducted at regular intervals or on occurrence of any significant changes in our business objectives or Information, applicable legal, regulatory and or contractual requirements to identify threats and security requirements. 1. We have a 3 tier monitoring system (a) Electronic access card (b) Biometric access (c) Manned Security Personnel 2. 24 X 7 CCTV coverage 3. Security personnel in the reception area to monitor the visitors and employee movements. 4. Secured VPN-based network connectivity 5. Corporate end point Antivirus/Antispam protection 6. Role/ need based access to customer information to identified Brickwork VAs involved in the project delivery. 7. Encryption on data sharing (especially when login credentials are shared) 8. NDA & TOS Execution"
Yes we are GDPR compliant organization. Please refer our customer privacy statement at https://www.brickworkindia.com/privacy-policy.
A back-office is ideal for those businesses who have well established functions. Mid-sized and large businesses benefit from maximum from a back-office team. The back-office is a virtual extension of the customers' in-house department and is dedicated to the customer exclusively. Typically, customers create a back-office team for functions like HR, Finance, Sales, Lead generation, customer support and Accounting. Customers have full control over this team while we oversee the general performance of the team. Our Project Managers stay in touch with customers to keep them updated with reports on the team activities and milestones.
Yes, only customers can benefit from our referral program. Click on the URL
We use the Salesforce platform to track time spent on customer projects and send the utilization report on a periodic basis
We aim to give flexibility to our customers. We propose the project hours required based on the volume of work and complexity.
Yes, we review your project requirements and create a customised Work Order with detailed scope of work, project turnaround time and pricing. The Work Order has to be accepted and signed by the customer before we start working with the customer. "
You can share files and documents up to 35 MB via email. For documents that are over 35 MB, you can share using FTP or other online file sharing tools like Dropbox, Google Drive etc.
While every new project and work relationship has it's own learning curve, we will replace your VA if you are not satisfied with the VA assigned to you.
Yes, we welcome customer visits to our office.
Yes, project status reports will be shared as mutually agreed
https://www.brickworkindia.com/services-business-support
You can communicate with your VA by email, MS Teams, Skype and Phone
The login credentials can be shared through encrypted email, or in a password protected document or any online password management tools. We are an ISO 27001:2022 certified company and will maintain the confidentiality of any information shared with us.
We work Monday to Friday and provide 24/5 support. We are also open to support you during the weekends and public holidays, at a slight premium.
Our Subscription engagement model allows you to carry forward 15% of the unutilized hours from the current month to next month, if you have signed up for >40 hours a month with a minimum of 3 months commitment.
No. Your Account Manager will get in touch with you for payments during each renewal.
Our solutions are customized depending upon the project need.
Payments can be made through Credit card, PayPal or Bank Wire Transfer.
Yes, we can share an invoice for each payment
Your billing cycle will depend on the engagement model and will be finalized during sign-up through a formal work order.
We accept USD (US Dollars) payments only.
Yes, all purchased hours come with a validity for all type of engagement models. The validity period is discussed and finalized during sign-up based on the workflow, which cannot be extended.
You can terminate the engagement before the end of the engagement if you are not satisfied with Brickwork's services or for any other business reason. All subscription engagements can be terminated with 30 days prior notice.
"Yes, we do have a refund policy. In the event of deficiency in service, Brickwork will make all reasonable efforts to rectify the deficiency including rework on the deliverables or change the VA. If these solutions do not meet customer's expectations, Brickwork will refund the unutilized hours or give the option to customer to use the unutilised hours towards any other support as per our refund policy. Click the URL: https://www.brickworkindia.com/terms-of-service/"