Our value proposition is the core of our competitive advantage. Our virtual assistance service for busy professionals can save time in growing their businesses and make their life simpler. We have glorious 19+ years of experience in supporting our fortune 500 company clients to cut costs and enhance productivity by handling non-core business tasks. Our variety of business processes enables organizations to scale quickly, easily, and cost-effectively.

Broadly, we articulate our value proposition into 2 categories – For Organisations and For end-user :

For Organizations

Cost Savings

  • Direct cost savings
  • Infrastructure & Operational savings
  • Standardized rate card
  • Quick access to quality services
  • No hidden costs
  • No extra project management fee

Risk Management

  • ISO 27001:2022 certified for Data Security and Privacy
  • GDPR Compliant
  • IT & Physical Security controls
  • Business Continuity
  • Data Security awareness sessions
  • Agreements & NDA

Best People

  • Competency-based hiring
  • People Compliance
  • Learning & Development
  • Performance Management
  • Culture & Retention
  • Interpersonal skills

Brickwork as a service partner

  • Managed Service Program / Admin Center of Excellence
  • Scalable support
  • 24/7 support availability
  • Access to Global best practices
  • Access to skilled teams
  • Visibility to service usage
  • Flexible engagement models
  • Strong Governance practices

For end-user Customers

Quality

  • Defined Service Level agreements
  • Formal customer feedback process
  • Admin Service Excellence Tool
  • Ongoing Training
  • Strong Governance for Service Excellence
  • Track performance by a weekly reporting schedule

Convenience

  • One-stop-shop for diverse services
  • Talent availability across different time zones
  • Standard Operating Procedures
  • Business Continuity
  • Established workflows

Client experience

  • Customised client solution
  • Constantly listening to clients
  • Active support from back-end teams
  • Transparent process and procedures
  • Performance management
  • 100% ownership by Brickwork
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