Our value proposition is the core of our competitive advantage. Our virtual assistance service for busy professionals can save time in growing their businesses and make their life simpler. We have glorious 18+ years of experience in supporting our fortune 500 company clients to cut costs and enhance productivity by handling non-core business tasks. Our variety of business processes enables organizations to scale quickly, easily, and cost-effectively.

Cost Savings

  • Direct and indirect cost savings
  • Infrastructure & Operational savings
  • No additional project management fee

Risk Management

  • ISO 27001:2013 certified for Data Security and Privacy
  • GDPR Compliant
  • IT & Physical Security controls
  • Business Continuity
  • Agreements & NDA
  • Business Continuity

Brickwork as a service partner

  • Highly agile and customer-focused customization
  • Strong Governance practices
  • Scalable support
  • 24/7 support availability
  • Access to Global best practices
  • Visibility to service usage
  • Flexible engagement models
  • Transparent processes and procedures
  • 100% ownership for client deliverables and experience

Service Quality

  • Defined Service Level agreements
  • Formal customer feedback process
  • Strong Governance for Service Excellence
  • Track performance by a weekly reporting schedule
  • Standard Operating Procedures
  • Established workflows on Salesforce platform

Client Convenience

  • Customised client solution
  • Active support from back-end teams
  • One-stop-shop for diverse services and talent
  • Availability across different time zones
  • VA Utilisation reports shared regularly

Best People

  • Competency-based hiring
  • Compliance driven practices
  • Continuous skill development
  • Performance Management
  • Focus on Culture & Retention
  • Improved cross group learning and best practice sharing
  • Well-defined career path to retain best talent